Live Support



Netviewer


allows Internet users to view each other's screens simultaneously. Netviewer is a sleek, easy-to-use desktop sharing tool. A few buttons are enough to operate it, allowing users to work efficiently and successfully.

Thanks to the intuitive user interface of Netviewer, there is no need for instructions or training. Two or three mouse-clicks are sufficient to establish a connection between your PC and that of our service engineer.

This can be done ad hoc, whenever the need arises without installation, configuration or registration.

Elementar can help you faster!


3 easy steps to a solution:
Within a few clicks you establish a direct connection to a Elementar support engineer.

1. Call the Elementar technical support team and you will receive a session number.

2. Start the Netviewer program online and enter your personal session number.

3. Elementar technical support will then be able to see your screen through a secure connection - for as long as you want the service engineer to help you.

It has never been easier to get the assistance you need!


Netviewer - Client


For the set-up of a peer-to-peer conference and for trial use of Netviewer a small Netviewer-client has to be downloaded onto your system. No installation is needed. Clicking of the client symbol is sufficient.

Please download Neviewer-Client application below.

Executable Program


Download Netviewer in any local file of your choice
and launch or open it directly without saving it.


System requirements:
Windows 98/ME/2000, XP, Vista

Zipped Version


To launch, save the program in a local folder of your choice and open it by double clicking on it.

 
System requirements:
Windows 98/ME/2000, XP, Vista


A completely secure connection



Elementar navigates?Ķ you are in control!


Elementar support engineers cannot change anything in your Control Panel via Netviewer and have no access to the rest of your computer. With the help of an instructional arrow tool, the support agent can show you through the Control Panel and help to solve your problem. You can terminate the connection at any time.

Secure Connection


The Netviewer program works in a similar way to the clearance methods developed by leading businesses for telephone/online entry systems that connect to sensitive information on bank or customer accounts. Netviewer provides a completely secure connection between you and the support agent.

VeriSign Certificate


A VeriSign Certificate gives you the assurance that Netviewer is original software. It ensures that all communication comes directly from Elementar, and that no one else has been able to access the information exchanged.


SSL Standard


Every Netviewer session is encrypted through a 128-BIT connection, the official SSL standard.

Always the right engineer

Your session number ensures you are always in touch with the right engineer.