Live Support


allows Internet users to view each other's screens simultaneously, if the customer agrees to do so.

Elementar can help you faster!

3 easy steps to a solution:
Within a few clicks you establish a direct connection to a Elementar support engineer.

1. Call the Elementar technical support team and you will receive a session number.

2. Start the GoToAssist program online and enter your personal session number.

3. Elementar technical support will then be able to see your screen through a secure connection - for as long as you want the service engineer to help you.

It has never been easier to get the assistance you need!

GoToAssist- Client

For the set-up of a peer-to-peer conference and for trial use of GoToAssist a small GoToAssist-client has to be downloaded onto your system. No installation is needed. Clicking of the client symbol is sufficient.

Please download GoToAssist-Client application below.

Executable Program

Download GoToAssist in any local file of your choice and launch or open it directly without saving it.

System requirements:

  • Windows 8, 7, Vista, XP or Server 2003; or Mac OS X 10.4 (Tiger) or newer
  • Internet Explorer, Mozilla Firefox 3.0, or Safari 3.0 or later
  • 56 Kbps or greater connection (broadband recommended)
  • Ability to make direct outgoing TCP connections or availability of an HTTP proxy or a SOCKS server

download installer (3.3 MB)

Zipped Version

To launch, save the program in a local folder of your choice and open it by double clicking on it.

download archive (3.1 MB)

Elementar navigates, you are in control!

Elementar support engineers cannot change anything in your Control Panel via GoToAssist and have no access to the rest of your computer. With the help of an instructional arrow tool, the support agent can show you through the Control Panel and help to solve your problem. You can terminate the connection at any time.

Secure Connection

All GoToAssist data is fully encrypted end-to-end using Secure Socket Layer (SSL) and government-approved 128-bit Advanced Encryption Standard (AES) encryption combined with RSA public/private key encryption. Our tiered server architecture stores all data two tiers away from the Internet. Access is through a mediating application server.

End-to-end authentication is accomplished using the Secure Remote Password (SRP) protocol. SRP is resilient against a wide variety of attacks, including both passive eavesdropping and active password cracking.