allows Internet users to view each other's screens simultaneously, if the customer agrees to do so.
3 easy steps to a solution:
Within a few clicks you establish a direct connection to a Elementar support engineer.
1. Call the Elementar technical support team and you will receive a session number.
2. Start the GoToAssist program online and enter your personal session number.
3. Elementar technical support will then be able to see your screen through a secure connection - for as long as you want the service engineer to help you.
It has never been easier to get the assistance you need!
Download GoToAssist in any local file of your choice and launch or open it directly without saving it.
To launch, save the program in a local folder of your choice and open it by double clicking on it.
Elementar support engineers cannot change anything in your Control Panel via GoToAssist and have no access to the rest of your computer. With the help of an instructional arrow tool, the support agent can show you through the Control Panel and help to solve your problem. You can terminate the connection at any time.
All GoToAssist data is fully encrypted end-to-end using Secure Socket Layer (SSL) and government-approved 128-bit Advanced Encryption Standard (AES) encryption combined with RSA public/private key encryption. Our tiered server architecture stores all data two tiers away from the Internet. Access is through a mediating application server.
End-to-end authentication is accomplished using the Secure Remote Password (SRP) protocol. SRP is resilient against a wide variety of attacks, including both passive eavesdropping and active password cracking.