• Banner Telefonischer Support & Ferndiagnostik

    TELEPHONE SUPPORT &
    REMOTE DIAGNOSTICS

Telephone support & remote diagnostics

Your direct line to Elementar

In industry the focus is on uninterrupted service. Therefore, you can rely on us for advice and immediate support from our customer service. Our technical customer service provides support for questions on all technical issues relating to our analyzers. We also support you with the relevant on-site service if required.

Immediate support with remote diagnostics for ferro.lyte®

In industry the focus is on uninterrupted service. Therefore, you can rely on us for advice and immediate support from our telephone customer service. Thanks to our cloud solution we can read and interpret error messages from your OES instrument by remote diagnostics to restore optimal conditions as quickly as possible.

 

Prompt telephone support

If you need help, our qualified and regularly trained personnel supports you with both application and technical related issues. You can contact our experts quickly and easily by phone. In Germany, please call +49 (0) 6184 9393-220. For other regions, please find your responsible contact in the overview of our sales and service network.

IRMS support portal

The IRMS support portal offers assistance for any issues that may arise while working with your Elementar IRMS instrument. Here you can find user manuals, online documentations and our IRMS knowledge database. In addition, the support portal offers you a ticketing system, so you can easily report potential problems and receive a response from our specialists as soon as possible.

IRMS support portal

 

Elementar Analysensysteme GmbH
  Elementar-Straße 1
63505 Langenselbold
Germany
  + (49) 6184 93 93 303
  + (49) 6184 93 93 400
  order[at]elementar.de